Privacy Policy of Glow Pilates Online SARL
Last Updated On: 06-Jan-2025
Effective Date: 06-Jan-2025

1. Introduction

This Privacy Policy outlines the policies of Glow Pilates Online SARL, located in France, email: info@glowpilatesonline.ch (hereinafter referred to as “we”, “our”, or “Glow Pilates Online”) regarding the collection, use, and disclosure of your personal data when you access and use our website and online platform (https://glowpilatesonline.ch) and related digital services (the “Service”).

By using the Service, you consent to the collection, use, and processing of your personal data in accordance with this Privacy Policy and applicable European and French data protection laws, including the General Data Protection Regulation (EU) 2016/679 (GDPR). If you do not agree with this Policy, please refrain from using the Service.

2. Modifications to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal obligations. Any updated version will be posted on our website with the revised “Last Updated” date. The updated Privacy Policy becomes effective upon posting. We encourage you to periodically review this page to stay informed about how we protect your information.

 

3. Information We Collect

We collect and process the following types of personal data from users of Glow Pilates Online:

• Name

• Email address

• Password (encrypted)

• Payment and billing information (processed securely by Stripe)

• Country and IP address (for security and localization)

• Device and usage information (via Arketa analytics tools)

We do not collect or store your credit card details directly. All payment information is securely handled by Stripe, our third-party payment processor, in compliance with PCI-DSS standards.

 

4. How We Collect Information

We collect your personal data in the following ways:

• When you create an account or subscribe through the Arketa platform;

• When you purchase memberships or on-demand classes via Stripe;

• When you contact us via email or through the website;

• Through cookies and similar tracking technologies when you browse our website.

 

5. How We Use Your Information

We use your personal data for the following purposes:

• To provide, manage, and improve our online Pilates services;

• To create and manage user accounts on Arketa;

• To process payments and manage subscriptions through Stripe;

• To send account-related communications (e.g., receipts, class access, or technical updates);

• To offer customer support and respond to inquiries;

• To analyze website and platform usage for performance improvements;

• To send newsletters or marketing communications (only with your explicit consent);

• To comply with legal obligations and enforce our Terms of Service.

We will only process your data for the purposes for which it was collected or as required by law.

 

6. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with trusted third parties who assist in delivering our services, including:

• Arketa, which hosts our online content and manages user accounts;

• Stripe, which processes payments securely;

• Analytics and email service providers, for improving our services and communications;

• Legal or regulatory authorities, when required by law or to protect our rights.

All third-party providers process your data in compliance with the GDPR and are contractually bound to maintain confidentiality and data security.

 

7. Retention of Your Information

We retain your personal data only as long as necessary for the purposes outlined in this Policy, or as required by applicable law.
Typically, data is retained for up to 2 years after your account is closed or your last interaction with us, unless a longer retention period is required for legal or tax reasons.

 

8. Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Right of access – to know what data we hold about you;

• Right to rectification – to request correction of inaccurate or incomplete data;

• Right to erasure (“right to be forgotten”) – to request deletion of your personal data;

• Right to restriction of processing – to limit how your data is used;

• Right to data portability – to obtain and reuse your data across different services;

• Right to object – to object to processing based on legitimate interests or for marketing;

• Right to withdraw consent – at any time, if processing is based on consent.

To exercise any of these rights, please contact us at info@glowpilatesonline.ch. We will respond in accordance with GDPR requirements, generally within 30 days.

If you believe your data protection rights have been violated, you have the right to file a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), France’s data protection authority: https://www.cnil.fr.

 

9. Cookies and Tracking Technologies

We use cookies and similar tracking tools to enhance your browsing experience and improve the functionality of our site. These may include essential cookies (for account access), performance cookies (for analytics), and marketing cookies (for personalized content, with consent).
You may manage your cookie preferences through your browser settings or our cookie consent banner.

 

10. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or loss. These include encrypted transmissions (SSL), secure data storage, and access restrictions.
While we take these precautions, no system is completely secure, and you acknowledge that data transmission over the internet carries inherent risks.

 

11. Third-Party Websites

Our website and communications may contain links to third-party websites or platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their respective privacy policies before providing any personal information.

 

12. Contact and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Glow Pilates Online SARL
Email: info@glowpilatesonline.ch
[Insert French Business Address]

We will address your concerns in accordance with applicable French and EU data protection laws.